Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept returns or exchanges. However, if your order arrives damaged or incorrect, please contact us within 24 hours of delivery to ensure a resolution.
Inspect Your Order
Upon arrival, immediately check your shipment for any signs of damage or missing items from your Jacques Torres Chocolate order.
Document Issues
If there is an issue, take high-quality photographs of the product and the original packaging to help us assess the claim.
Contact Customer Care
Email our team at help@mrchocolate.com within one business day of receipt, including your order number and the photos of the damage.
Resolution Review
Our team will review your request and, if approved, will arrange for a replacement shipment or a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing