Frequently Asked Questions
Everything you need to know about your Jacques Torres Chocolate experience.
How do you ensure chocolate doesn't melt during shipping?
We use insulated packaging and cold packs for shipments to warm climates or during summer months. We also offer expedited shipping options to ensure your chocolates arrive in perfect condition.
Are Jacques Torres chocolates gluten-free?
Many of our chocolates are naturally gluten-free; however, all our products are manufactured in a facility that processes wheat, dairy, tree nuts, and peanuts, so cross-contamination is possible.
How should I store my chocolates?
For optimal flavor, store your chocolates in a cool, dry place between 65-70°F. Avoid refrigeration if possible, as it can cause bloom or affect the texture of the ganache.
Can I include a personalized gift message?
Yes, you can add a custom message during the checkout process. We will print your note on a high-quality card and include it with your order at no extra charge.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact our customer service within 48 hours for a resolution.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to serve our international chocolate lovers soon.